Frequently Asked Questions
Everything you need to know about shopping with ShopTaiwan.us
Do you offer international shipping from Taiwan?
Yes, we ship directly from our Taiwan-based fulfillment centers to customers across the United States. Shipping times typically range from 7 to 14 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's journey in real-time.
What is your return policy?
We offer a 30-day return policy for most unused and unopened items. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are the products sold on ShopTaiwan.us authentic?
Absolutely. We pride ourselves on sourcing products directly from reputable Taiwanese manufacturers and authorized distributors to ensure 100% authenticity and high quality.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Will I have to pay customs duties or import taxes?
For most orders delivered to the United States under $800, no customs duties are applied. However, customers are responsible for any local taxes or specific import fees if they occur.