Returns & Exchanges

At ShopTaiwan.us, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.

• 2.
  Print Shipping Label

  Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original condition.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location and ensure you keep a copy of your tracking receipt for your records.

• 4.
  Receive Refund

  After our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.